Service & Support

    Southern Pride supports a national and global network of Authorized Southern Pride Distributors that sell and support all Southern Pride models.  All new smokers have a one (1) year parts and one (1) year labor warranty.

    Southern Pride Distributing, LLC warrants to the original purchaser that any original part found to be defective in material or workmanship will, at Southern Pride Distributing's option, subject to provisions hereinafter stated, be replaced with a new or rebuilt part.  The labor warranty, provided only in the U.S.A., remains in effect one (1) year from installation or fifteen (15) months from the shipping date, whichever occurs first.  Southern Pride Distributing will bear normal labor charges performed by an authorized Southern Pride Distributing service agent during standard business hours, and excluding overtime, holiday, holiday rates, or any additional fees.  The parts warranty remains in effect for (1) year from installation or fifteen (15) months from the shipping date, whichever occurs first.  All warranty parts shiop via standard gound delivery service.

    The warranty does not cover the following:

    Improper Installation, delivery or maintenance.
    Failure of the Product if abused, misused, or used for other than intended purpose.
    Products which are not defective or broken, or which are working as described in the Owner's Manual.
    Damage to the Product caused by accident, fire, floods or acts of God.
    Damage caused by services performed by unauthorized service companies.
    Service calls to correct the installation of your Product or to instruct you how to use your Product.
    Expenses for making the Product accessible for servicing.
    Replacement of consumable parts; belts, gaskets, light bulbs, etc.