Service & Support

    Southern Pride guarantees all new equipment of its manufacture to be free of defects in material and factory workmanship for a period of one year provided that the equipment is installed in the Continental United States, Alaska, or Hawaii and operated according ot the Owner's Manual while located at the original address of installation, the warranty registration card has been completed and returned to the factory within fifteen (15) days after installation and a start-up has been performed by an authorized service agent.

    Southern Pride's obligation under this warranty is limited to one of the following options with the option applicable to be selected by SP at the sole discretion of SP.
    1. Owner to return part, freight PREPAID, Southern Pride to repair at own expense if defective and ship part back to owner freight collect.
    2. Southern Pride to furnish replacement part, freight collect, without requesting return of the defecting part.
    3. Southern Pride to furnish replacement part, freight collect, in exchange for return of the defective part, freight collect.
    Under certain circumstances Southern Pride will reimburse owner for limited labor costs in replacing parts during a period of not more than one year after installation, (provided that work is prior authorized and confirmed by Southern Pride Service Manager)

    Because Southern Pride does not and cannot control the owner's installation, use and maintenance of equipment manufactured by SP this warranty does not cover; any equipment installed improperly; any equipment calibrated after start-up and acceptance; any component disassembled in the field; damaged due to improper cleaning, i.e. burner (hosing or "watering down" machines will cause electrical failures not covered by warranty); blown fuses, light bulbs, gaskets, electric elements and accessory components not installed or manufactured by SP. Shipping damage must be reported to the carrier and is not covered under this warranty.

    Southern Pride will not be liable for damage as a result of improper installation, misuse, abuse, alteration of original design, incorrect voltage, unauthorized service, or breakage of fragile items, Southern Pride will not be liable for any loss or consequential damage or expense accruing directly or indirectly from the use of equipment covered by this warranty including any production or product losses or other damages which may occur as a result of equipment malfunction or failure. This warranty does not cover cooking performance, which is a funciton of food types, textures, temperatures and other variables chosen by the owner and over which Southern Pride has no control. The effect of corrosion, fire and normal wear on the equipment or caused by the negligence of the owner and the employees of the owner or to damage caused by lighting generated electrical current or any other Act of God whatsoever. This warranty does not apply to any equipment bearing a serial number which has been tampered with or altered.

    This warranty is exclusive and is in lieu of all other warranties, express or implied, including any implied warranty or merchantability or fitness for particular purpose, each of which is hereby expressly disclaimed, the remedies described above are exclusive and in event shall Southern Pride be liable for special, consequential or incidental damages for the breach or delay in performance of warranty.